HOW THE FLEXIBLE XTRA
VIP MEMBERSHIP WORKS

As part of the paid, flexible Xtra VIP Membership programme, you will always save up to 25% on fully priced styles and have access to members-only Xclusives.

FREE RETURNS AND DELIVERIES

  • Shop or 'Skip'

    No commitment to buy. The choice is always yours, either shop or log in to your account to ‘Skip the Month’ by the 5th of each month.

  • Get VIP Member Credits

    If you don’t Shop or ‘Skip’ by the 5th of the month, your payment method will be charged £49.95 on the 6th until you cancel. Your charge becomes a VIP Member Credit you can redeem on purchases of £49.95 or more.

  • Cancel Anytime

    Cancel anytime by calling our Customer Service Representatives on 020 3936 1112, from 8am - 8pm (Mon-Fri). 10am-6pm (weekends).