HOW FLEXIBLE VIP MEMBERSHIP WORKS
As part of the Xtra VIP Membership program, you will save up to 25% on full priced styles and get access to members-only Xclusives.
Shop or 'Skip'
By the 5th of the month, sign into your account and either shop or click “skip the month”. If you shop or skip you won’t be charged for a member credit that month.
Earn VIP Member Credits
If you don’t shop or skip between the 1st and the 5th of the month, you’ll be charged £49.95 for a member credit on the 6th. You may redeem your credits at any time.
Cancel Anytime
If you’re not completely satisfied with your VIP membership,
cancel any time by calling
020 3936 1112.
(10am - 6pm, 7 days a week)
