60-Day Fit Guarantee*
Lingerie is personal – you deserve to shop with confidence! If you're not completely satisfied with your purchase, you can send it back within 60 days for FREE as an Xtra VIP Member! *Xtra VIP Members enjoy a 60-Day Fit Guarantee (30-days for non-VIP orders). Exclusions and limitations apply. See Terms of Service for additional details.
How the VIP Membership Works
As part of the paid, flexible Xtra VIP Membership Programme, you will always save up to 25% on full-price items and have access to members-only Xclusives.
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Shop or ‘Skip’
No commitment to buy. The choice is always yours, either shop or log in to your account to ‘Skip the Month’ by the 5th of each month.
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Receive VIP Member Credits
If you don’t shop or "skip" by the 5th of the month, your payment method will be charged £49.95 on the 6th until you cancel. Your charge becomes a VIP Member credit that you can redeem on purchases of £49.95 or more.
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Cancel Anytime
Cancel anytime by calling our Customer Service Representatives on 020 3936 1112 (Mon-Sun 9 am to 6 pm).